FAQ

  1. How can I place an order? To place an order, simply browse our product catalog and click on the item you wish to purchase. Select the desired product and click "Add to Cart." Once you have finished shopping, proceed to the checkout page and follow the prompts to complete your order.

  2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Rest assured that all transactions are secure and your payment information is kept confidential.

  3. Do you ship internationally? Yes, we offer international shipping. During the checkout process, you'll be able to select your country for shipping options. Please note that customs duties and taxes may apply, and the customer is responsible for these fees.

  4. How long does shipping take? Shipping times vary depending on your location and the shipping method chosen. We strive to process and ship orders within 4-5 business days. Once your order has been shipped, you will receive a tracking number via email to track your package.

  5. What is your return policy? We want you to be completely satisfied with your purchase. If you are unhappy with your order, please contact our customer support within 7 days of receiving your package. We will provide instructions on how to return the item for a refund or exchange. Please note that certain items may be non-returnable for hygiene reasons.

  6. How can I track my order? Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your package on the carrier's website.

  7. What if I receive a damaged or defective item? We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer support immediately with your order details and a description of the issue. We will assist you in resolving the problem and provide a replacement or refund if necessary.

  8. Can I cancel or modify my order? If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we may not be able to make changes.

  9. Do you offer wholesale or bulk pricing? Yes, we offer wholesale and bulk pricing for eligible customers. Please reach out to our sales team via the contact information provided on our website to discuss your requirements and receive further assistance.

  10. How can I contact customer support? For any further questions or assistance, our customer support team is available to help. You can reach us by email. We respond all inquiries the same day.